At Mindray, we rise up to meet the highest standards possible
because we believe everyone deserves access to quality healthcare.
Quality That Exceeds Expectations
At Mindray, customer-focused quality is at the core of what we do, which means we constantly work to a higher standard to deliver solutions that meet your clinical needs and provide the highest level of quality throughout the product life cycle. From inception to manufacturing, each phase of R&D includes checkpoints to verify quality goals and that customer needs are being met. Design-for-manufacturing mesans comprehensive assembly line tests are built into the product development process to ensure repeatability in delivering the highest quality, safety, and reliability across our product portfolio. Automation and informatization have been engineered into our manufacturing process for maximum efficiency, helping us not only meet ISO and global quality standards but exceed them. In fact, we’ve passed a quality management system audit for over three decades in a row. Our commitment to quality continues with our North American-based Mindray CARE Team providing service and support 24/7, which means we are focused on uptime, all the time.
Our Promise
For over 30 years, our mission has been to advance medical technologies to make healthcare more accessible. We provide robust, best-in-class solutions that are focused on our customers and designed to address their biggest pain points.
Mindray does it all by relying on three pillars of success:
Quality That Exceeds Expectations
Product Quality
Manufacturing Excellence
24/7 Support
A Supply Chain That Works for You
Product Availability
Localized Products
Reliable, Cost-Effective Delivery
Rock-Solid Security Measures
Data Security
ISO-Certified
Advanced Certifications
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A Supply Chain That Works For You
At Mindray, we work closely with our sales team and customers to understand and meet their timelines. We ensure our shelves are well stocked, which typically allows us to ship urgent orders immediately, often beating the lead times of other manufacturers. This allows our customers to receive localized products that have the strength of a global company behind them—and we do it without passing on increased shipping costs, even during difficult times, such as the COVID-19 pandemic.
Rock-Solid Security Measures
When securing sensitive healthcare information, we ensure data remains on-site with our customers or an off-premise data center, never migrating to a cloud or leaving the U.S. Mindray is ISO-certified to ensure our assets, technologies, and processes are in place to protect customer information, ensuring data confidentiality, integrity, and availability. Our products have what it takes to earn rigorous security certifications, underscoring our commitment to meeting the highest security and safety standards possible.
Our Vision
Our vision of better healthcare for all means over-delivering at every turn to exceed expectations and set a higher standard of healthcare. Underlying our three pillars of success are proof points that highlight our commitment to advancing healthcare.
Healthcare is our sole focus. We live and breathe it as we work to fulfill our mission each day.
Mindray understands the shift in healthcare from volume to value and delivers solutions that matter in this evolving environment.
With a strategic focus on innovation, we invest an industry-leading 10% of revenue into R&D each year, with a quarter of all employees dedicated to R&D.
Proud to hold partnerships with
all major buying groups and serve
two-thirds of all U.S. hospitals.
Global R&D talent and manufacturing efficiencies that are reshaping the next generation of technology for healthcare.
A best-in-class service organization receiving 95% customer satisfaction ratings for on-site field service.
24/7 customer care that starts at the point of sale and continues through the lifetime of our products.
With industry-leading warranties and no annual licensing fees required, we offer the best total cost of ownership across our product portfolio.
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Copyright © 2024 Mindray DS USA Inc. Mindray® is a registered trademark of Shenzhen Bio-Medical Electronics Co. Ltd. All rights reserved. All brands and product names are trademarks of their respective owners. Subject to change.
Mindray North America
800 MacArthur Boulevard
Mahwah, NJ 07430